Privacy Policy

Last updated: January 2026

1. Introduction

TunaLab ("we," "our," or "us") operates the tunalab.xyz website and platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information you provide directly to us, including:

  • Account information (name, email address, password)
  • Profile information (business name, location, phone number, profile photos)
  • Project and portfolio content you upload
  • Communications between you and other users or us
  • Payment information (processed securely through Stripe)

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Connect clients with tuners based on their preferences
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities

4. Information Sharing

We do not sell your personal information. We may share your information in the following situations:

  • With other users as necessary to provide the service (e.g., connecting clients with tuners)
  • With service providers who assist in our operations (Stripe for payments, Clerk for authentication)
  • To comply with legal obligations or protect our rights
  • In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You may access, update, or delete your account information at any time through your profile settings. You may also contact us to request access to, correction of, or deletion of your personal information.

7. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our platform. You can control cookies through your browser settings.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at contact@tunalab.xyz

Terms of Service

Last updated: January 2026

1. Acceptance of Terms

By accessing or using TunaLab, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

TunaLab is a platform that connects vehicle owners with professional ECU tuners. We provide a marketplace for tuners to showcase their work and for clients to find qualified tuning professionals.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information when creating an account.

4. Tuner Responsibilities

Tuners using our platform agree to:

  • Provide accurate information about their services and qualifications
  • Only showcase work they have personally performed
  • Respond professionally to client inquiries
  • Comply with all applicable laws and regulations
  • Not engage in fraudulent or deceptive practices

5. Client Responsibilities

Clients using our platform agree to:

  • Provide accurate information when contacting tuners
  • Communicate respectfully with tuners
  • Provide honest reviews based on actual experiences
  • Not misuse the platform for spam or harassment

6. Payments and Subscriptions

Tuner subscriptions are billed through Stripe. Subscription fees are non-refundable except as required by law. You may cancel your subscription at any time, and it will remain active until the end of the current billing period.

7. Content Ownership

You retain ownership of content you upload to TunaLab. By uploading content, you grant us a non-exclusive license to display and distribute that content as part of our service. You represent that you have the right to share any content you upload.

8. Prohibited Conduct

You may not:

  • Use the platform for illegal activities
  • Harass, abuse, or harm other users
  • Post false, misleading, or fraudulent content
  • Attempt to circumvent our security measures
  • Scrape or collect user data without permission
  • Impersonate others or misrepresent your affiliation

9. Disclaimer of Warranties

TunaLab is provided "as is" without warranties of any kind. We do not guarantee the quality, safety, or legality of tuning services provided by tuners on our platform. We are not responsible for disputes between clients and tuners.

10. Limitation of Liability

To the maximum extent permitted by law, TunaLab shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.

11. Termination

We may suspend or terminate your account at any time for violation of these terms or for any other reason at our discretion. You may delete your account at any time.

12. Changes to Terms

We may update these terms from time to time. We will notify you of material changes by posting the new terms on this page. Continued use of the platform after changes constitutes acceptance of the updated terms.

13. Contact

For questions about these Terms of Service, please contact us at contact@tunalab.xyz